Terms of Use, Privacy Policy & Returns Policy
Last Updated: January 2026
Welcome to Divine Bowls. We are Divine Bowls LLC, a family-owned company and the original American manufacturer of quartz crystal singing bowls, crafting instruments in Ohio since 1975.
These Terms of Use, Privacy Policy, and Returns Policy govern your use of our website, purchases, and educational content. Please read them carefully.
By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our site.
Part 1: Terms of Use
1.1 About Us
Divine Bowls LLC is a company registered in Ohio, USA. We operate this website and are your contracting party for all purchases and services.
Our bowls are manufactured in our Ohio facility and shipped directly to you from Ohio and California.
Contact: hello@divinebowls.love
1.2 Intellectual Property Rights
All content on this website—including text, images, graphics, logos, videos, audio files, product descriptions, educational materials, blog articles, coursework, instructional content, methods, techniques, and the overall design—is the property of Divine Bowls LLC or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
"Divine Bowls," "The Original Bowl Makers," and our logo are trademarks of Divine Bowls LLC. You may not use our trademarks without our prior written permission.
You may view, download, and print content from this site for your personal, non-commercial use only. You may not reproduce, distribute, modify, display, perform, or create derivative works from any content without our express written consent. This includes but is not limited to our educational writings, blog articles, instructional materials, product photography, videos, and proprietary methods or techniques.
1.3 Educational Content & Coursework
Divine Bowls LLC offers educational content including blog articles, guides, instructional materials, and coursework related to singing bowls, sound, and wellness practices. This content is provided for informational and educational purposes only.
All educational materials, including courses, workshops, written guides, video content, and instructional methods, are the exclusive intellectual property of Divine Bowls LLC. You may not record, reproduce, distribute, teach, resell, or repurpose our educational content in any form without our prior written consent.
Course enrollment is personal and non-transferable. Sharing login credentials, course materials, or access with others is prohibited and may result in termination of access without refund.
Completion of our courses or consumption of our educational content does not constitute certification, licensure, or professional qualification. Our educational offerings are designed to support your personal journey and practice.
1.4 Product Information, Descriptions & Pricing
We make every effort to display our products accurately and describe them thoroughly. However, we cannot guarantee that colors, textures, or other visual details will appear exactly as shown on your screen. Each quartz crystal singing bowl is unique, and natural variations in the material are normal and to be expected.
Product descriptions, including information about infusions, frequencies, properties, and intended uses, are provided for educational purposes. Our bowls are sound instruments and wellness tools; they are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
Pricing: All prices are listed in U.S. dollars unless otherwise noted. Prices displayed on our website are subject to change without notice. We reserve the right to modify pricing for volume purchases, custom orders, wholesale accounts, or specific promotional offerings at our discretion.
Volume pricing, wholesale pricing, and custom bowl pricing are available by inquiry and may differ from standard retail pricing displayed on the site. Custom orders require a consultation and written quote; pricing discussed during consultation is valid for the timeframe specified in the quote.
Prices do not include shipping, handling, or applicable taxes, which will be calculated at checkout. We reserve the right to correct pricing errors. If an error affects your order, we will contact you before processing.
1.5 Custom Orders
Custom singing bowls are created through a collaborative consultation process. Custom orders require a deposit and written agreement specifying the bowl's specifications, infusions, and pricing.
Custom orders are final upon confirmation and are not eligible for cancellation, refund, or exchange except in cases of manufacturing defect. Production timelines are estimates and may vary based on complexity and manufacturing schedules.
We reserve the right to decline custom requests that fall outside our manufacturing capabilities or that conflict with our values.
1.6 User Accounts
When you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You must notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that violate these terms or that we reasonably believe pose a security risk.
1.7 User Content & Community Guidelines
Our site may include community features that allow you to post comments, reviews, photos, or other content. By submitting content, you grant Divine Bowls LLC a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our business.
You represent that any content you submit is accurate, does not violate any third party's rights, and complies with applicable laws. We reserve the right to remove any content that we determine, in our sole discretion, violates these terms or is otherwise objectionable.
Community Guidelines: Be respectful and constructive. Do not post content that is defamatory, obscene, harassing, discriminatory, or that infringes on others' intellectual property rights. Do not use our community features for commercial solicitation or spam.
1.8 Prohibited Activities
You agree not to engage in any of the following: using the site for any unlawful purpose; attempting to gain unauthorized access to any portion of the site or its systems; interfering with or disrupting the site's functionality; using automated means to access the site without our permission; impersonating any person or entity; collecting personal information about other users without their consent; reproducing or repurposing our educational content, methods, or techniques; or using the site to transmit malware or harmful code.
1.9 Purchases and Payment
By placing an order, you represent that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. If we cancel your order after payment has been processed, we will issue a full refund.
1.10 Shipping
We ship directly from our Ohio and California facilities. Shipping times and costs vary based on destination and shipping method selected. Risk of loss and title for items pass to you upon delivery to the carrier.
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
1.11 Limitation of Liability
To the fullest extent permitted by law, Divine Bowls LLC, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site, purchase of our products, or participation in our educational offerings, regardless of the form of action or the basis of the claim.
Our total liability for any claim arising from your use of the site, products, or educational content shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. If these laws apply to you, some or all of the above limitations may not apply.
1.12 Disclaimer of Warranties
The site, products, and educational content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that any information provided on the site is accurate, complete, or current.
Educational content is provided for informational purposes. We make no guarantees regarding outcomes, results, or benefits from using our products or following our educational materials.
1.13 Indemnification
You agree to indemnify, defend, and hold harmless Divine Bowls LLC, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the site, your violation of these terms, your violation of any third party's rights, or your misuse of our educational content or methods.
1.14 Governing Law & Dispute Resolution
These terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.
Any dispute arising from or relating to these terms or your use of the site shall be resolved exclusively in the state or federal courts located in Ohio. You consent to the personal jurisdiction of such courts.
Before initiating any formal proceeding, you agree to contact us at hello@divinebowls.love to attempt to resolve the dispute informally. We believe in relationship-first solutions.
1.15 Age Requirements
You must be at least 18 years old or the age of majority in your jurisdiction to make purchases or enroll in courses on this site. By placing an order or enrolling, you represent that you meet this requirement.
1.16 Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the site. Your continued use of the site following any changes constitutes acceptance of those changes. We encourage you to review these terms periodically.
1.17 Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Part 2: Privacy Policy
We respect your privacy and are committed to protecting your personal information. This section explains how we collect, use, disclose, and safeguard your information when you visit our website.
2.1 Data Controller
Divine Bowls LLC is responsible for your personal data collected through this website.
Contact: hello@divinebowls.love
2.2 Information We Collect
Personal Data: We collect personally identifiable information that you voluntarily provide when you create an account, make a purchase, enroll in a course, complete a contact form, or interact with our community features. This may include your name, email address, shipping and billing addresses, telephone number, and payment information.
Derivative Data: Our servers automatically collect certain information when you access the site, including your IP address, browser type, operating system, device information, access times, referring URLs, and the pages you view on our site.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to help customize your experience, analyze site usage, and support our marketing efforts. You can control cookies through your browser settings, but disabling them may affect site functionality.
2.3 How We Use Your Information
We use the information we collect to: process and fulfill your orders; provide access to purchased courses and educational content; communicate with you about your purchases, account, or inquiries; send you information about our products, services, and events (with your consent); improve our website and customer experience; analyze usage trends and site performance; prevent fraud and enhance security; and comply with legal obligations.
2.4 How We Share Your Information
Service Providers: We share information with third parties who perform services on our behalf, including payment processing, shipping and fulfillment, email delivery, course platform hosting, and website hosting. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If Divine Bowls LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Community Interactions: If you participate in community features, other users may see your display name, profile information, and content you post. Please be mindful of the information you share publicly.
With Your Consent: We may share your information for other purposes with your explicit consent.
2.5 Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
2.6 Your Rights and Choices
Account Information: You may review, update, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
Marketing Communications: You may opt out of marketing emails by clicking the unsubscribe link in any email or by contacting us. Even if you opt out, we may still send you transactional communications related to your orders, courses, or account.
Cookies: Most browsers allow you to refuse or delete cookies. Consult your browser's help documentation for instructions.
2.7 California Privacy Rights
If you are a California resident, you have certain rights under California Civil Code Section 1798.83 ("Shine The Light" law). You may request information about the categories of personal information we disclosed to third parties for direct marketing purposes during the preceding calendar year. To make such a request, please contact us at hello@divinebowls.love.
2.8 Children's Privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us.
2.9 International Users
If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our site, you consent to such transfer and processing.
Part 3: Returns, Refunds & Exchanges
3.1 All Sales Final
We do not offer refunds for products or services purchased through our site or in person. All transactions are final upon completion of purchase.
Each of our singing bowls is a unique instrument. We encourage you to reach out with questions before purchasing so we can help you find the right bowl for you.
3.2 Defective Products
If your bowl arrives with a manufacturing defect, we will make it right. Our bowls are built to last a lifetime, and we stand behind our craftsmanship.
To report a defect: Contact us immediately at hello@divinebowls.love with photos and a description of the issue. For verified manufacturing defects, we will provide an exchange or store credit at no additional cost to you, including return shipping.
Please note that natural variations in the quartz crystal—including minor visual differences, color variations, or small surface characteristics—are normal and not considered defects. These variations are part of what makes each instrument unique.
3.3 Shipping Damage
If your bowl arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damage and packaging. We will work with you and the carrier to resolve the issue.
3.4 Other Exchange Requests
For concerns unrelated to defects or shipping damage, we offer exchanges or store credit on a case-by-case basis, subject to our prior written approval. Please reach out with details about your purchase and concerns, and wait for our approval before returning anything.
If approved, you will be responsible for return shipping costs unless otherwise agreed.
3.5 Educational Products & Courses
Due to the digital nature of educational content, all course purchases and digital product sales are final and non-refundable. Access is granted immediately upon purchase.
If you experience technical issues accessing purchased content, please contact us and we will work to resolve the issue.
3.6 Questions or Concerns
We're real people and we care about your experience. If something isn't right, please contact us and we'll work with you to find a solution.
Email: hello@divinebowls.love
Contact Information
If you have any questions about these terms, our privacy practices, or your purchases, please contact us:
Divine Bowls LLC Email: hello@divinebowls.love Website: www.DivineBowls.Love
We value your relationship with us and are committed to addressing any concerns.
The Original Bowl Makers since 1975